In order to cancel your subscription, please contact us adding any information that can help us identify your subscription (company name, etc).

The Dastra work environment is deployed immediately after the creation of the entity.

Yes, we offer subscriptions dedicated to large structures (large and medium-sized companies) composed of several legal entities.

Dastra is particularly well suited for corporate groups, either centralized with a single location for entity management and shared repositories, or decentralized.

Please contact us if you would like to know more information on how Dastra can help your specific organization.

The trial offer is for a period of one (1) month. After that, you can contact us directly to extend it if you need it.

Yes!

With DASTRA, you can connect yourself your own data hosting solution to host the documents stored in the application. This includes all documents stored in the document management system and documents stored in the rights management system.

You have control over the security of this hosting. The files remain under your control.

Today, we can connect Amazon S3 and Azure Blob Storage. Other services can be developed on demand, please contact us if you have a question regarding this topic.

Yes, in part !

We have completed a compliance audit of the General Accessibility Guidelines for the Administration (RGAA).

Our cookie choice management widget is fully compliant with the RGAA.

We have made the necessary changes to the source code to comply with accessibility standards.

Thus, the use of the widget and its appropriate configuration will maintain compliance with the standard for the site that hosts the widget.

More information about this standard: https://www.numerique.gouv.fr/publications/rgaa-accessibilite/

When your subscription expires and without renewing your contract, you will no longer be able to access or modify the information contained in your space. The information is deleted within a reasonable time (maximum 2 months).

We apply strict security measures to our environment, both at the application and development levels.

We maintain a technical watch and have our solution regularly audited in order to provide the maximum guarantees on the security of the data you entrust to us.

You can find out more on our page dedicated to security.

You have access to all of Dastra's features in the trial package, except for audit and data processing activities exports.

If you want to have a view of the exports, contact us !

We host the data in France at our Microsoft Azure provider.

We have set up our hosting in the France Centre datacenter based around Paris and a backup based around Marseille.

This is important for us to give you the best performance and the best legal security.

Microsoft is adherent to the European code of conduct EU Cloud Code, especially for the Azure services we use. This adherence to this code of conduct, within the meaning of Article 40 of the GDPR, ensures that we provide you with the best guarantees of compliance with the GDPR.

The EU Cloud Code of Conduct is a compliance tool under the GDPR. It has been approved by the EDPB and by the Belgian supervisory authority.

For more information on the code: https://eucoc.cloud/en/home

In terms of future prospects, we are waiting, just like the CNIL, for the implementation of "trusted cloud" solutions to definitively switch to a permanent solution. This will be the case for solutions such as Bleu.
We are also waiting for the agreement on US-EU data transfers announced at the beginning of 2022.

Dastra natively includes 9 languages: French, English, German, Spanish, Dutch, Italian, Portuguese, Polish and Greek. Other languages may be implemented in the data subject rights and cookies modules.

We offer several ways to help you get started with the software:

• a ticketing tool integrated in the application (you don't need to create an account on an external platform)
• a community forum to exchange with other Dastra users
• a integrated chat
• a phone number dedicated to customer support (+33 1 76 31 05 47) available from Monday to Friday from 9am to 6pm
• email support to your Privacy Success Manager

In any case, when you first use the tool, we will assit you in a kick-off meeting (onboarding) to make sure you become autonomous on the application and to help you in your GDPR & privacy compliance!