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GDPR Data processing modelWorkplace Telephone Call Monitoring & Recording

PrivateIT and telecomsMost common processing activitiesHuman resources
Processing of employees’ telephone conversations for training, evaluation, and service quality purposes through live monitoring or spot recording.

Purposes (3)

A purpose is the objective pursued by the setting up of your file. It indicates what the processing of personal data will be used for, its purpose. This purpose must be clear and understandable

1
Service quality improvement
Legitimate interest
Article 6(1)(f) UK GDPR – legitimate interests (quality control).
2
Employee training
Legitimate interest
Article 6(1)(f) UK GDPR – legitimate interests (workforce development).
3
Employee evaluation
Legitimate interest
Article 6(1)(f) UK GDPR – legitimate interests, but must be balanced with employee rights and fair processing.

Data categories (3)

Personal data is any information relating to an identified or identifiable natural person. A natural person can be identified either directly (eg surname and first name) or indirectly (eg phone number, social security number, email or postal address, but also voice or image)

Employee identity data

Data details


dependent children

Definition

false

required
Professional contact detailsrequired
Nationalityrequired
Date and place of birthrequired
Genderrequired
Photograph

Definition

Photograph including the person's face

optional
First namerequired
Last name

Definition

false

required

Data conservation rules

Active base:

Duration of employment

Intermediate archiving:

Up to 6 years after termination

Limitation Act 1980 – employment claims

Destruction

Technical call information

Data details


Call durationrequired
Date and timerequired
Call contentrequiredsensitive data

Data conservation rules

Active base:

Active: recordings max. 6 months.

Intermediate archiving:

Intermediate: analysis documents (e.g., quality reports) up to 1 year

Destruction

Evaluator identification data

Data details


Job function required
Telephone numberrequired
Postal Addressrequired
Name and surnamerequired

Data conservation rules

Active base:

Active: as long as necessary to fulfil evaluation/training purpose.

Destruction

Data subject (1)

A data subject is any person whose data is collected, retained or processed by the data processing. e.g. In a recruitement process, any candidate for a position proposed in recruitement management process

  • Employees

Created at:07/08/2023

Updated on:08/01/2025

License: © Creative commons :
Attribution / Pas d'utilisation commerciale
CC-BY-NC AttributionPas d'utilisation commerciale

Nb using:18


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