GDPR Data processing modelIT and Telecom Support Request Management
Purposes (5)
A purpose is the objective pursued by the setting up of your file. It indicates what the processing of personal data will be used for, its purpose. This purpose must be clear and understandable
Data categories (2)
Personal data is any information relating to an identified or identifiable natural person. A natural person can be identified either directly (eg surname and first name) or indirectly (eg phone number, social security number, email or postal address, but also voice or image)
Support ticket statistics
Data details
Data conservation rules
Active base:
Current calendar year
Intermediate archiving:
One year
Destruction
Request management
Data details
Data conservation rules
Active base:
Duration of ticket management
Intermediate archiving:
up to 3 years for audit and dispute resolution
Destruction
Data subject (1)
A data subject is any person whose data is collected, retained or processed by the data processing. e.g. In a recruitement process, any candidate for a position proposed in recruitement management process
- Employees
Attribution / Pas d'utilisation commerciale
CC-BY-NC
