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GDPR Data processing modelIT and telecom support management

By: Ludwig Karneth
PrivateIT and telecoms
This processing is intended to manage requests for IT and telecoms support and to compile statistics concerning them.

Purposes (5)

A purpose is the objective pursued by the setting up of your file. It indicates what the processing of personal data will be used for, its purpose. This purpose must be clear and understandable

1
IT support ticket tracking
Legitimate interest
2
Ticketing tool user account management
Legitimate interest
3
Troubleshooting
Legitimate interest
4
IT support team workload management and task planning
Legitimate interest
5
Production of activity statistics for the IT support team
Legitimate interest

Data categories (2)

Personal data is any information relating to an identified or identifiable natural person. A natural person can be identified either directly (eg surname and first name) or indirectly (eg phone number, social security number, email or postal address, but also voice or image)

Support ticket statistics

Data details


Average processing timesrequired
Volumes pending, in progress, processed by defined period, by priority level, by objectoptional

Data conservation rules

Active base:

Current calendar year

Intermediate archiving:

One year

Request management

Data details


Suites given on requestrequired
Task planningrequired
Identification of request manager and possible contributorsoptional
Descriptive elements of the requestrequired
Degree of priorityrequired
Request objectrequired
Applicant identificationrequired

Data conservation rules

Active base:

Duration of ticket management

Intermediate archiving:

3 ans

Data subject (1)

A data subject is any person whose data is collected, retained or processed by the data processing. e.g. In a recruitement process, any candidate for a position proposed in recruitement management process

  • Employees

Author:
Ludwig Karneth
Ludwig Karneth

Created at:2023-08-08T12:04:08.9286822

Updated on:

License: © Creative commons :
Attribution / Pas d'utilisation commerciale
CC-BY-NC AttributionPas d'utilisation commerciale

Nb using:5


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