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GDPR Data processing modelVoice recognition customer authentication on a call center server

By: Ludwig Karneth
This processing model relates to customer authentication by voice recognition on a call center server in the banking sector

Purposes (1)

A purpose is the objective pursued by the setting up of your file. It indicates what the processing of personal data will be used for, its purpose. This purpose must be clear and understandable

Possibility of carrying out operations remotely by contacting an interactive voice server

Data categories (1)

Personal data is any information relating to an identified or identifiable natural person. A natural person can be identified either directly (eg surname and first name) or indirectly (eg phone number, social security number, email or postal address, but also voice or image)

Data required for service operation

Data details

Personal e-mail addressrequired
Credit card numberrequired
Name and surnamerequired
Identification resultsrequired
Timestamp informationrequired
Identifiants clientrequired
Voice biometric modelrequired
Telephone numberrequired

Data conservation rules

Active base:

Deletion after identification of the biometric templates used in the call. The original templates are stored securely and kept only as long as it takes to complete the template creation and comparison operations. 12 months for deletion of logging data. 30 days for deletion of other data

Data subject (1)

A data subject is any person whose data is collected, retained or processed by the data processing. e.g. In a recruitement process, any candidate for a position proposed in recruitement management process

  • Customers

Ludwig Karneth
Ludwig Karneth

Created at:2023-08-08T12:01:51.0981783

Updated on:

License: © Creative commons :
Attribution / Pas d'utilisation commerciale
CC-BY-NC AttributionPas d'utilisation commerciale

Nb using:3

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